Business services are a recognised subset of economic services. They share common characteristics, such as building service systems and delivering value to customers. In some cases, businesses are both a provider and a consumer of services. Businesses also have a stake in the success of their services. Hence, it is important for businesses to consider how they can develop and manage their service systems.

Businesses can leverage the expertise of external service providers to streamline processes and improve customer service levels. Outsourcing is also a cost-effective way to manage workloads and increase employee productivity. Outsourcing also provides flexibility as external service providers can scale up or down to match the needs of the business. This can be especially helpful if the output of the business varies seasonally. Businesses can also benefit from the specialized skills and experience of outside experts, resulting in greater productivity for the company.

When creating a business service, the first step is to define the type of service you need. Then, select the appropriate team for the service. Business services can be categorized into two types: technical services and business services. Some business services are based on one or more technical services, and may be owned by multiple teams. Once mapped, business services may appear in a status dashboard that lists incidents affecting them. Additionally, they may be listed in a service catalog or CMDB. They may also be defined in relation to existing health metrics.

The main objective of business services is to help businesses achieve their objectives. Its staff strives to provide exceptional service, innovation, and continuous improvement. Moreover, it serves as an advocate for IP&O and a resource for economic development. It also provides IT services to help organizations and departments achieve their goals.