Business services are non-tangible parts of a company that may comprise marketing, event planning, training and waste management. These services help improve the work environment of employees and also save the company money by providing a service that the company may not have the in-house resources to complete.

A successful business service business relies on design and customer satisfaction. Unlike product companies that design products with characteristics customers will value, service businesses design their offerings around the experiences customers want to have. In addition, the customer isn’t just a consumer; they are an active participant in operational processes. If a customer dithers at a fast-food counter, for example, it will affect other customers’ experiences.

The professional and business services industry is one of the largest supersectors in the economy. It includes a wide range of activities such as marketing, training and the management of information systems. This sector is responsible for the bulk of employment in the US. Employment statistics in this industry are obtained from employer or establishment surveys and do not include self-employed individuals.

The growth of this industry is being driven by technological advances and the trend towards outsourcing. For example, a growing number of companies are outsourcing their information technology and accounting departments. This is helping to reduce costs and increase productivity. Additionally, technology has enabled a wider range of business services to be delivered over the Internet. This is enabling these services to be delivered in new ways and to new markets.